PROCEDURE TO SUBMIT A COMPLAINT
(Isvap Regulations no. 24 dated 19.05.2008 and Measure no. 46 dated 03.05.2016)
Without prejudice to the possibility to turn to Judicial Authority, the Contractor, the Assured, the Beneficiary or the Injured may forward a complaint to Poliass S.p.A. or the Insurance Company.
The procedure for dealing with complaints is managed by Poliass S.p.A. in compliance with what is established by Isvap Regulations no. 24 dated 19.05.2008 and Measure no. 46 dated 03.05.2016.
The person responsible for dealing with complaints is Andrea Poliseno.
In accordance to applicable regulations, complaint means a statement of dissatisfaction against the Broker or an Insurance Company in respect of an insurance contract or service; requests for information or clarifications, indemnification of losses or execution of the contract are not deemed to be complaints.
Complaints made against Poliass S.p.A. or the Insurance Company may be forwarded to one of the following addresses:
Pursuant to applicable regulations, Poliass S.p.A. must take note of complaints received in a specific register and provide a written response within 45 days from receipt of complaint.
Should , the Contractor, the Assured, the Beneficiary or the Injured not feel they have been satisfied they may also turn to IVASS forwarding complaint documentation to the following addresses:
Servizio Vigilanza Intermediari
Via del Quirinale n. 21